This title might make no sense to any of you, but I had to add a title so deal with it, or don’t. This post is not about the title but about a basket or to be more precise a missing laundry basket.

Last friday when I was browsing an online folder of a household store  I found a nice deal on two things that I did not wanted to miss out on. A nice laundry basket to put your dirty laundry in and with it you would get a free hip basket where you could carry the clean laundry in to hang it or the folded laundry in to put away in the closets. I had been wanting to buy an extra dirty laundry basket for a while for in my bedroom and the extra basket was just well, a good deal.  It was priced down from 19,99 to  14,99 + the free basket which was originally 9,99, so I saved myself about 15,- with that order. Along with that I bought a few other small things just because.. well you know how it goes.. you go shopping and you come home with a lot more then planned.. happens to me all the time XD.

Anyhow I had tried to call them because I wasn’t sure how to make this order with the free basket. It was just before closing time but I had been waiting on the phone for  about 10 minutes when I suddenly got disconnected. When I tried calling back, they where closed….  Sight.. just my luck..  I ordered anyway despite my   worries and the failed call to the customer service.

The very next morning my laundry basket arrived, together with the other products I ordered. Except the free basket. I waited out the weekend,wrote a complaint on their facebook page,  put the laundry basket i got to use already and decided to call them first thing monday morning. And so I did, but I kept getting the busy tone for 2 hours long. When I finally got through I was on the waiting line for about 30 minutes or so. When it was my turn, Jordy from customer service helped me. He was very friendly but told me they where sold out yet he said he would try to get hold of one more  basket they might have there at the department. He had to call me back on that because the personal of hat department was not there at the time. I honestly have to say that I thought this guy was not wanting to disappoint me but couldn’t tell me he had them and tried to let me believe he would do what he could.. After that he solved another small problem and we hung up after the promise he would call me back when he knew more on the basket.

One day later, this very morning (tuesday) I got a call from Jordy, he had a basket for me, the one that I had wanted and even better he would bring it by this very late afternoon. I was amazed and wished I had been more positive about the outcome, However I was not and  I said thanks to Jordy  and made sure I was home. At the promised time my doorbell rang and there was Jordy with my basket. I was amazed when he handed it to me. He did not only brought my personally the basket he also filled it with extra products that he found as well and added a card with a friendly greeting. It almost felt like it was my birthday and wanted to hug him for the kindness and the great service but that would have been inappropriate so I didn’t and just thanked him from the bottom of my heart. Back upstairs I immediately posted on the facebook page of that company how well the customer service fixed my problem and gave my special compliments to the customer service person who helped me so wonderfully. After all When things are wrong I wont hesitate to say so.. but when things are extraordinary I will spread it around to.